Subscription Charges
Software offers products and services that can be purchased on an automatically renewing subscription basis. For subscription-based products and services, your payment will be billed at regular intervals, as described during the checkout process, until your treatment plan is complete or your treatment plan is cancelled. All prices listed are inclusive of GST and shipping costs where relevant.
Subscription Cancellations
You may cancel your subscription at any time. There are two ways to cancel your subscription:
1. via your Software account, per these instructions
2. by submitting a request to our Support team through the link in the top right hand corner
When you cancel your subscription, you will not be charged for and will not receive future orders under that subscription, subject to the Order Refunds section below.
Order Refunds
Generally, we are not able to issue refunds for orders on the day they are processed.
Subject to rights that cannot be waived under Australian Consumer Law, cancellations after the Refund Cutoff Time will not be subject to a refund.
The Refund Cutoff Time is 11:59pm the day before the applicable order processing date of your subscription.
In some circumstances, if you cancel your order after the Refund Cutoff Time you may receive a refund. Those circumstances are:
(a) our partner pharmacy cannot fulfil your order due to lack of stock
(b) a product or pricing error is identified
(c) a product is faulty
If you are eligible for a refund, it will be made using the payment method you used for the original transaction. We cannot process refunds to alternative cards or payment methods.
For example: If your order is due to process on the 15th of July, you must cancel your subscription by 11:59pm on the 14th July. If you cancel your subscription after this cut off period, you will not be eligible for a refund on the order.