If you have not provided Software with your health information by completing the consultation questionnaire, please message our Patient Support Team here and we will organise the account deletion for you.
However, if you have completed the consultation questionnaire (even if a practitioner has not yet reviewed your responses), we are unable to delete your account right away. Like other medical providers, Software and the practitioners consulting on its platform are required by state legislation (eg, s 25 of the Health Records and Information Privacy Act 2002 (NSW)) to retain all health information for 7 years. Once 7 years have passed from the date of your consultation, we will be legally allowed to delete all your details from our records.
If deleting your account is not an option, we can unsubscribe you from our email services. To request this, please message our Patient Support Team here.