If you aren’t satisfied with your Software Skin formula, you have the opportunity to reduce the strength of your treatment or switch to a different active ingredient altogether under our Reformulation Guarantee. Once you have been prescribed the new treatment plan and confirmed it by making a new payment, we will refund you the cost of your previous treatment.
To redeem the Reformulation Guarantee, please submit a request after you have confirmed payment through the link in the top right hand corner and our team will be in touch shortly after that.
Please note, the Reformulation Guarantee can only be used once. Patients are entitled to use either the Reformulation Guarantee or Money Back Guarantee, not both. Offer does not apply to our Software Hair Treatments.